1 Policy Introduction & Scope
Welcome to the waze2 Privacy Policy. This document is a binding agreement between you ("User" or "Member") and waze2 ("we", "Platform", or "company") regarding how we handle your personal information when you use our services at waze2.net.
By registering an account, accessing or using any part of the waze2 platform — including the website, mobile app, Sports Betting services, Live Casino, Game Lobby and all other features — you confirm that you have read, understood and accepted the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
This Privacy Policy applies to all users of the waze2 platform in Malaysia and covers all interaction channels — including the website, app, email, live chat and any other official communications between you and waze2.
2 Information We Collect
Waze2 collects various categories of information from you to ensure the platform runs smoothly, stays secure, and delivers the best user experience. Below is a detailed explanation of the types of information we collect:
2.1 Information You Provide Directly
This is information you provide directly when interacting with the waze2 platform:
- Registration Information: Full name, date of birth, phone number, email address, and password.
- KYC Information: Copy of identity documents (MyKad, passport), selfie, proof of address, and any other documents required for identity verification.
- Financial Information: Bank account number, e-wallet account number, and information related to deposit and withdrawal transactions.
- Communications: Any messages, complaints, or inquiries you send to the waze2 support team through any channel.
2.2 Information Collected Automatically
When you use the waze2 platform, our systems automatically record certain technical information required for platform operations:
- Device & Access Data: IP address, browser type, operating system, device model, screen resolution and language settings.
- Session Data: Pages visited, session duration, buttons clicked, navigation paths and timestamp of each action.
- Location Data: Estimated geographic location based on IP address for compliance and regional verification purposes.
- Game Data: Betting history, game results, wagering amounts, wins and losses, and bonus activity.
2.3 Information from Third-Party Sources
In certain circumstances, waze2 may receive information about you from trusted sources outside our platform, such as payment processors verifying transactions, identity verification agencies assisting with the KYC process, or fraud prevention service providers helping to identify suspicious activity.
3 How We Use Your Information
Every piece of information we collect has a clear and legitimate purpose. Below is a summary of how your data is used on the waze2 platform:
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, date of birth, identification documents | Legal obligation |
| Deposit & withdrawal processing | Bank details, e-wallet, transactions | Contract fulfilment |
| Security & fraud prevention | IP, device, account activity | Legitimate interest |
| Customer Support | Email, phone number, communication history | Contract fulfilment |
| Platform improvement & analytics | Session data, navigation behaviour | Legitimate interest |
| Responsible gambling compliance | Betting history, gameplay patterns | Legal obligation |
| Promotional communications (with consent) | Email, phone number | Consent |
Waze2 will not use your data for any purpose beyond those stated above without first obtaining your fresh consent. You may withdraw consent for promotional communications at any time via your account settings or by contacting our support team.
4 Information Sharing with Third Parties
Waze2 understands how important your privacy is. We does not sell your personal data. However, there are limited situations where we need to share certain information with trusted third parties to keep the platform running properly:
4.1 Payment Service Providers
To process your deposits and withdrawals, waze2 works with licensed and regulated payment processors. The financial information shared is kept to a minimum and protected by strict confidentiality agreements. Our payment processors include DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay.
4.2 KYC & Identity Verification Service Providers
To carry out required KYC checks, waze2 uses third-party services that specialize in digital identity verification. Information shared is limited strictly to what is needed for verification and is not used for any other purpose by these providers.
4.3 Regulatory Authorities & Law Enforcement
Where required by Malaysian law or a valid court order, waze2 may be obligated to disclose certain information to the authorities. We will not disclose more than what is legally required and will notify you if we are legally permitted to do so.
4.4 Selected Business Partners
Game developers and software providers partnering with waze2 may receive anonymised statistical data on gameplay patterns for product improvement purposes. This data does not contain any information that could personally identify you.
5 Security & Data Protection
Waze2 continuously invests in the latest security infrastructure to ensure your personal data is protected at the highest level of protection currently available. The security measures we implement include:
- Data Encryption in Transit: All communication between your browser and waze2 servers is secured using TLS 1.3 protocol with 256-bit encryption, ensuring no third party can intercept or read your data.
- Data Encryption at Rest: All sensitive data stored in the waze2 database is encrypted using AES-256 standard, including passwords stored as irreversible hashes.
- Layered Access Control: Only waze2 staff with legitimate work requirements are permitted to access user data, and all such access is logged and audited regularly.
- Two-Factor Authentication (2FA): The waze2 platform offers two-factor authentication for all member accounts, adding an extra layer of protection against unauthorized access.
- 24/7 Monitoring: The waze2 threat detection system operates around the clock to identify and respond to any suspicious activity immediately.
- Data Backup: Your data is regularly backed up to a secure, separate location to ensure service availability under all circumstances.
6 Cookie & Tracking Technology Usage
The waze2 platform uses cookies and similar tracking technologies to enhance your user experience and enable essential platform functions. Below is an explanation of the types of cookies we use:
6.1 Essential Cookies
These cookies are required for the basic operation of the waze2 platform. Without them, functions such as login, session security, and basic navigation cannot work. Essential cookies cannot be disabled as they are critical to your account security.
6.2 Performance & Analytics Cookies
These cookies help us understand how users interact with the waze2 platform — which pages are visited most often, where users encounter difficulties, and how to improve the overall experience. Data collected is anonymised and cannot be linked to your personal identity.
6.3 Functional Cookies
These cookies allow the waze2 platform to remember your preferences such as preferred language, display settings, and login details to make your experience more convenient. You can customise functional cookie settings through your account settings.
6.4 Managing Your Cookies
You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the waze2 platform. For guidance on managing cookies in popular browsers, refer to your respective browser's documentation.
7 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data held by waze2:
To exercise any of the rights above, please contact the waze2 data protection team by email at [email protected] or via live chat within the platform. We will process your request within 30 calendar days of receipt. For complex cases, this period may be extended up to 60 days with notice to you.
8 Data Retention & Deletion
Waze2 retains your personal data only for as long as necessary for the stated purposes or as required by applicable law. Below are our data retention guidelines:
- Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure.
- Financial Transaction Records: Retained for a minimum of seven years in accordance with Malaysian financial and tax legislation.
- KYC Documents: Retained for a minimum of five years after the business relationship ends, in accordance with anti-money laundering requirements.
- Support Communication Logs: Retained for three years for reference and dispute resolution purposes.
- Anonymous Analytics Data: Can be retained indefinitely as it contains no personally identifiable information.
When the retention period expires or when you submit a valid deletion request, waze2 will securely delete or anonymise your data using industry-standard methods.
9 Policy Changes & Contact Us
9.1 Changes to the Privacy Policy
Waze2 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or technology developments. Whenever significant changes are made, we will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect. For minor changes that do not affect your fundamental rights, we will update the "Last Updated" date at the top of this document.
Continued use of the waze2 platform after any changes take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.
9.2 Contact Us
If you have any questions, concerns, or wish to exercise any of your privacy rights, the waze2 data protection team is ready to assist you via:
- Live Chat: Available 24 hours a day, 7 days a week, directly within the waze2 platform.
- Email: [email protected] — we aim to respond within one business day.
We value the trust you place in waze2 and are fully committed to ensuring your privacy is always protected to the highest standard. Thank you for being part of the waze2 Malaysia community.